Mike McClement has 20 years experience in the fields of personal development, self-improvement and motivation. Having spent the early part of his career as an army officer, Mike founded Training Hand Ltd in 1995 and more recently its sister company Training Potential. Both companies focus on the provision of personal development training and coaching. Mike's professional focus is in the areas of self-confidence, assertiveness and motivation.

Part 1 Create the confident mindset Chapter 1: Why do you lack confidence? Casting your mind back The myths about self-confidence Accepting your personal challenge Chapter 2: Being and feeling more positive Understanding what drives you Create meaningful personal goals Part 2 First steps to confidence Chapter 3: How do you come across? Seeing how others perceive you any surprises? Personal effectiveness and discipline Any adjustments required? Chapter 4: How do you communicate? What is your natural communication style? Are you passive or assertive? Do you talk or listen? How do you judge others? Can you think on your feet? Part 3 Confidence in action Chapter 5: Communication Thinking first Addressing your weaknesses and exploiting strengths The importance of body language and voice Adapting your style to be more influential Chapter 6: Conflict Stepping out of your comfort zone Standing up for yourself Dealing with difficult people confidently Saying no' when you know it's right Chapter 6: Change The natural change process Breaking the mould Taking account of how others may respond Conclusion: Making it work Setting the scene Agreeing the cast and fine-tuning your act Developing your plan of action Maintaining momentum Consolidating on your success