Joan Lambert (formerly Preppernau) has worked in the training and certification industry since 1997. As president of Online Training Solutions, Inc. (OTSI), Joan is responsible for guiding the translation of technical information and requirements into useful, relevant, and measurable training, learning, and certification deliverables. An MCTS, MCASi, and MCT, Joan is the author or coauthor of more than two dozen books about Windows and Microsoft Office (for Windows and for Mac). Joyce Cox has 20+ years of experience developing training materials on technical subjects for non-technical audiences, including dozens of books about Office and Windows(R) technologies. Curtis Frye is the author of numerous books on Excel and other Office products, most recently the Excel 2007 Pocket Guide. He graduated from Syracuse in 1990 with a degree in political science, and then moved to Washington, DC, where he worked as a defense trade analyst for four years and as the director of sales and marketing for an ISP for one year. He moved to Portland, Oregon, in 1995 to launch his freelance writing career. When Curt's not writing, and often while he is writing, he is a keynote speaker, mentalist, and professional improvisational comedian.